Refund and Returns Policy

Thank you for shopping at Anchorex. We appreciate your trust in our products and services. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Returns and Exchanges

We understand that there may be circumstances where you need to return or exchange a product. Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

3. Return Process

To initiate a return, please contact our customer service team at [email protected]. Provide your order number and details of the item you wish to return. We will guide you through the return process and provide you with a return shipping address.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

If you need to exchange an item, please contact us at [email protected]. We will provide instructions for the exchange process. Exchanges are subject to product availability.

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Anchorex Email: [email protected]

10. Changes to the Policy

Anchorex reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on the Anchorex website.

Thank you for choosing Anchorex. We strive to make your shopping experience positive, and we are here to assist you with any concerns regarding our products and services.